Boekstra.nl - Evenson, Renee - Powerful Phrases for Effective Customer Service: Over 700 Ready-to- Use Phrases and Scripts That Really Get Results

Powerful Phrases for Effective Customer Service: Over 700 Ready-to- Use Phrases and Scripts That Really Get Results

Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

Omschrijving

Say goodbye to rage-inducing customer interactions. With more than seven hundred phrases and scripts to choose from, this indispensable reference explains how to diffuse even the most difficult situations--and ensure everyone leaves happy.

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Schrijver: Evenson, Renee
Titel: Powerful Phrases for Effective Customer Service: Over 700 Ready-to- Use Phrases and Scripts That Really Get Results
Uitgever: HarperCollins Focus

Jaar: 2012
Taal: Engels
Pagina's: 304
Gewicht: 227 gr

EAN: 9780814420324
Afmetingen: 229 x 152 x 25 mm
Bindwijze: Paperback

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Powerful Phrases for Effective Customer Service: Over 700 Ready-to- Use Phrases and Scripts That Really Get Results

Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

Omschrijving

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