How to master the art of giving and receiving feedback. Do you tend to keep your comments about others to yourself? Is there a difference between giving feedback to an employee, a colleague or your boss? Do you avoid complimenting others or praising them for their efforts? Many people would answer these questions with a resounding ‘yes’. They are uncomfortable dealing with feedback and would rather sidestep the issue entirely. But open, honest communication enables others to learn and grow, which ultimately improves their performance in the future. It is a well-accepted fact that feedback directs behaviour and motivates performance at work – no matter how good or effective an individual is, they can always get better. Giving feedback effectively is a skill that comes naturally to few but can be learned by anyone. This practical book explains how to listen for understanding and information, and how to get others to be receptive to your comments on their performance. It teaches you how to be specific and descriptive in your observations, without injecting any of your own value judgments that could bruise the other person’s ego or trigger a defensive reaction. You also get insight into how to deal with the associated fears and other negative emotions that may come up. In the process, you help yourself, as well as others, to learn and progress.