Mcnab, Andy (2) Wilson, Alan, Zeithaml, Valarie, Bitner, Mary Jo, Gremler, Dwayne (1) Wirtz, Jochen (national University Of Singapore, Lovelock, Christopher (.) (1) Anderson, Kevin J (1) Fatah-black, Karwan, Lauret, Lauren, Tol, Joris Van Den (1)