Chriss, James J. (cleveland State University) (2) Halliday, David (university Of Pittsburgh), Resnick, Robert (rensselaer Polytechnic Institute), Walker, Jearl (cleveland State University) (1) Lee, Thomas H. (press Ganey Associates (1) Zhou, Xiao-hua (university Of Washington, Obuchowski, Nancy A. (the Cleveland Clinic Foundation, Mcclish, Donna K. (virginia Commonwealth University (1) Mackin, Elton (1)