Boekstra.nl - Soudagar, Reza, Iyer, Vinay, Hildebrand, Volker - The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers

The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers

Technology and Techniques for Delivering an Enduring, Profitable, and Positive Experience to Your Customers

Soudagar, Reza, Iyer, Vinay, Hildebrand, Volker - The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers

Omschrijving

Three customer experience experts provide executives and senior managers with cost-effective, sustainable methods for creating a superior customer experience--which generates heightened profitability in the age of rapid information flows and expanding customer expectations.

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Schrijver: Soudagar, Reza, Iyer, Vinay, Hildebrand, Volker
Titel: The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers
Uitgever: McGraw-Hill Education - Europe

Jaar: 2011
Taal: Engels
Pagina's: 320
Gewicht: 658 gr

EAN: 9780071786973
Afmetingen: 231 x 155 x 30 mm
Bindwijze: Gebonden

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The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers

Technology and Techniques for Delivering an Enduring, Profitable, and Positive Experience to Your Customers

Omschrijving

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