Boekstra.nl - Dasu, Sriram, Chase, Richard - The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

Managing Emotions, Trust, and Control to Win Your Customer’s Business

Omschrijving

Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind customer behavior.

In de winkelwagen Geleverd met 5 werkdagen. Wenslijst Stel een vraag

Gratis verzending vanaf
€ 19,95 binnen Nederland

Schrijver: Dasu, Sriram, Chase, Richard
Titel: The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business
Uitgever: McGraw-Hill Education - Europe

Jaar: 2013
Taal: Engels
Pagina's: 240
Gewicht: 492 gr

EAN: 9780071809931
Afmetingen: 231 x 160 x 25 mm
Bindwijze: Gebonden

U ontvangt bij ons altijd de laatste druk!

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

Managing Emotions, Trust, and Control to Win Your Customer’s Business

Omschrijving

Rubrieken

Stel een vraag