Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way

How to Build Superior Patient Experience the Cleveland Clinic Way

Omschrijving

Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, this book provides actionable lessons for any manager and business leader beyond healthcare.
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€ 19,95 binnen Nederland
Schrijver
Merlino, James
Titel
Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
Uitgever
McGraw-Hill Education - Europe
Jaar
2014
Taal
Engels
Pagina's
288
Gewicht
508 gr
EAN
9780071833257
Afmetingen
236 x 162 x 26 mm
Bindwijze
Hardback

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