Conquering the New Battleground for Customer Loyalty
Omschrijving
Conventional Wisdom holds that to increase loyalty, companies must delight customers by exceeding service expectations. But no matter how exciting special deals may be, the dazzle factor does not solve customer problems.This book presents a breakthrough idea about how to win customer loyalty.
Ik heb een vraag over het boek: ‘The Effortless Experience - Dixon, Matthew, Toman, Nicholas, DeLisi, Rick’.
Vul het onderstaande formulier in.
We zullen zo spoedig mogelijk antwoorden.
