'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas.
Ik heb een vraag over het boek: ‘Brilliant Customer Service - Stevens, Debra’.
Vul het onderstaande formulier in.
We zullen zo spoedig mogelijk antwoorden.
