This text brings together the seminal papers in the area of crisis management and organizational theory along with the analysis of the leading names of the field, covering the subject area from both a theoretical and practical perspective. This text brings together the seminal papers in the area of crisis management and organizational theory along with the analysis of the leading names of the field, covering the subject area from both a theoretical and practical perspective. Dedication ix Acknowledgements xi 1 Denis Smith CRISIS MANAGEMENT - PRACTICE IN SEARCH OF A PARADIGM 1(14) SECTION ONE Understanding crisis management 2 Charles Perrow THE LIMITS OF SAFETY: THE ENHANCEMENT OF A THEORY OF ACCIDENTS 15(14) 3 Paul Shrivastava, Ian I. Mitroff, Danny Miller and Anil Miglani UNDERSTANDING INDUSTRIAL CRISES 29(18) 4 Ian I. Mitroff, Terry C. Pauchant and Paul Shrivastava THE STRUCTURE OF MAN-MADE ORGANIZATIONAL CRISES: CONCEPTUAL AND EMPIRICAL ISSUES IN THE DEVELOPMENT OF A GENERAL THEORY OF CRISIS MANAGEMENT 47(28) 5 Danny Miller ORGANIZATIONAL PATHOLOGY AND INDUSTRIAL CRISIS 75(9) 6 Arjen Boin ORGANIZATIONS AND CRISIS: THE EMERGENCE OF A RESEARCH PARADIGM 84(15) SECTION TWO Modelling the crisis management process 7 Denis Smith MODELLING THE CRISIS MANAGEMENT PROCESS: APPROACHES AND LIMITATIONS 99(16) 8 Barry A. Turner THE ORGANIZATIONAL AND INTERORGANIZATIONAL DEVELOPMENT OF DISASTERS 115(21) 9 Thierry (Terry) C. Pauchant and Ian I. Mitroff CRISIS PRONE VERSUS CRISIS AVOIDING ORGANIZATIONS: IS YOUR COMPANY'S CULTURE ITS OWN WORST ENEMY IN CREATING CRISES? 136(11) 10 Denis Smith BEYOND CONTINGENCY PLANNING: TOWARDS A MODEL OF CRISIS MANAGEMENT 147(12) 11 Karlene H. Roberts SOME CHARACTERISTICS OF ONE TYPE OF HIGH RELIABILITY ORGANIZATION 159(21) 12 Joyce Fortune and Geoff Peters SYSTEMS ANALYSIS OF FAILURES AS A QUALITY MANAGEMENT TOOL 180(11) 13 Barry A. Turner and Brian Toft ORGANIZATIONAL LEARNING FROM DISASTERS 191(14) 14 Karl E. Weick ENACTED SENSE MAKING IN CRISIS SITUATIONS 205(14) 15 Larry Barton MODELING THE CRISIS MANAGEMENT PROCESS 219(8) SECTION THREE The crisis of management: cultural and psychological dynamics of risk and crisis management 16 Jens Rasmussen HUMAN ERRORS: A TAXONOMY FOR DESCRIBING HUMAN MALFUNCTION IN INDUSTRIAL INSTALLATIONS 227(19) 17 James Reason THE CONTRIBUTION OF LATENT HUMAN FAILURES TO THE BREAKDOWN OF COMPLEX SYSTEMS 246(12) 18 Karl E. Weick THE COLLAPSE OF SENSEMAKING IN ORGANIZATIONS: THE MANN GULCH DISASTER 258(26) 19 Willard W. Radell STORMING AND CATASTROPHIC SYSTEM FAILURES 284(17) 20 Denis Smith THE CRISIS OF MANAGEMENT: MANAGING AHEAD OF THE CURVE 301(20) SECTION FOUR Crisis management in practice 21 Carolyne Smart and Ilan Vertinsky DESIGNS FOR CRISIS DECISION UNITS 321(22) 22 Karl E. Weick and Karlene H. Roberts COLLECTIVE MINDS IN ORGANIZATIONS: HEEDFUL INTERRELATING ON FLIGHT DECKS 343(26) 23 Dominic Elliott and Denis Smith FOOTBALL STADIA DISASTERS IN THE UNITED KINGDOM: LEARNING FROM TRAGEDY? 369(24) 24 Dominic Elliott CRISIS MANAGEMENT INTO PRACTICE 393(22) Conclusions 25 Denis Smith and Dominic Elliott RESPONDING TO THE DEMANDS OF CRISES: ISSUES AROUND FUTURE DEVELOPMENTS IN THEORY AND PRACTICE 415(11) Index 426