How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Omschrijving
Praise for The Best Service Is No Service A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. -Don Peppers and Martha Rogers, Ph.D.
Ik heb een vraag over het boek: ‘The Best Service is No Service - Price, Bill, Jaffe, David’.
Vul het onderstaande formulier in.
We zullen zo spoedig mogelijk antwoorden.
