The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. This title presents an overview and analysis of the field and its research, including its growth, various trends, and debates.
Ik heb een vraag over het boek: ‘Service Quality - Schneider, Benjamin, White, Susan Schoenberger’.
Vul het onderstaande formulier in.
We zullen zo spoedig mogelijk antwoorden.
