Drawing upon her 19-year career with retail giant Nordstrom, Inc., renowned for best-in-the-business customer service, Betsy Sanders presents a practical, easy-to-read guide which demonstrates what really works to create legendary customer service. "Should be required reading for all who deliver service to the public".--David Glass, President & CEO, Wal-Mart. 35 illus.
Ik heb een vraag over het boek: ‘Fabled Service - Jameson, Bonnie, Sanders, Betsy’.
Vul het onderstaande formulier in.
We zullen zo spoedig mogelijk antwoorden.
