This is the first book to address exclusively the most important factor in successful dispute resolution: the personal qualities of the conflict resolution professional, the mediator, arbitrator, neutral, organizational consultant, or therapist who must intervene in any kind of problem at work or at home. This is the first book to address exclusively the most important factor in successful dispute resolution: the personal qualities of the conflict resolution professional, the mediator, arbitrator, neutral, organizational consultant, or therapist who must intervene in any kind of problem at work or at home. Introduction (Daniel Bowling and David A. Hoffman). 1. Bringing Peace into the Room: The Personal Qualities of the Mediator and Their Impact on the Mediation (Daniel Bowling and David A. Hoffman). 2. What Are the Personal Qualities of the Mediator? (Kenneth Cloke). 3. Unintentional Excellence: An Exploration of Mastery and Incompetence (Peter S. Adler). 4. Managing the Natural Energy of Conflict: Mediators, Tricksters, and the Constructive Uses of Deception (Robert D. Benjamin). 5. Trickster, Mediator s Friend (Michelle LeBaron). 6. Emotionally Intelligent Mediation: Four Key Competencies (Marvin E. Johnson, Stewart Levine, and Lawrence R. Richard). 7. Paradoxes of Mediation (David A. Hoffman). 8. Mediation and the Culture of Healing (Lois Gold). 9. Creating Sacred Space: Toward a Second Generation Dispute Resolution Practice (Sara Cobb). 10. The Personal Qualities of the Mediator: Taking Time for Reflection and Renewal (Jonathan W. Reitman, Esq.). 11. Style and the Family Mediator (Donald T. Saposnek). 12. Tears (David A. Hoffman). 13. Mindfulness Meditation and Mediation: Where the Transcendent Meets the Familiar (Daniel Bowling). Suggestions for Further Reading. Notes. The Contributors. Index.