Management Skills contains the best thinking from the biggest names in business management on a wide range of subjects including leadership, shaping the work environment, change, communicating, hiring and motivating employees, leading teams, and much more. The author list of this invaluable resource reads like a who s who of business management. Management Skills contains the best thinking from the biggest names in business management on a wide range of subjects including leadership, shaping the work environment, change, communicating, hiring and motivating employees, leading teams, and much more. The author list of this invaluable resource reads like a who's who of business management. Preface. Acknowledgments. Part One: What Makes a Great Manager? Chapter 1: Leadership Is Authenticity, Not Style (Bill George). Chapter 2: Credibility Is the Foundation of Leadership (James M. Kouzes, Barry Z. Posner). Chapter 3: Management vs. Leadership (Warren Bennis, Burt Nanus). Chapter 4: Rounding Out the Manager s Job (Henry Mintzberg). Chapter 5: The New Managerial Work (Rosabeth Moss Kanter). Chapter 6: The Postcapitalist Executive: An Interview with Peter F. Drucker (T George Harris). Part Two: Creating and Shaping the Work Environment. Chapter 7: Seven Practices of Successful Organizations (Jeffrey Pfeffer). Chapter 8: Hire the Right People (Edward E. Lawler III). Chapter 9: Managing the Interview Process (Richaurd Camp, Mary E. Vielhaber, Jack L. Simonetti). Chapter 10: Employment Law from a Manager s Perspective (Dana M. Muir). Chapter 11: Pick Relevant Metrics (Douglas K. Smith). Chapter 12: How Change Really Comes About (Rosabeth Moss Kanter, Barry A. Stein, Todd D. Jick). Chapter 13: Learning to Lead Change: The New Principles for CEOs and Companies (David A. Nadler, with Mark B. Nadler). Part Three: Communicating, Leading, and Motivating People. Chapter 14: The Manager as Politician (Lee G. Bolman, Terrence E. Deal). Chapter 15: Artful Listening (Steven B. Sample). Chapter 16: Establish Competence and Build Trust (Terry Pearce). Chapter 17: Read People: Identifying Emotions (David R. Caruso, Peter Salovey). Chapter 18: The Seven Essentials of Encouraging (James M. Kouzes, Barry Z. Posner). Chapter 19: Motivating and Satisfying Excellent Individuals (Edward E. Lawler III). Chapter 20: How to Give Feedback (Harvey Robbins, Michael Finley). Chapter 21: Developmental Relationships (Cynthia D. McCauley, Christina A. Douglas). Part Four: Getting the Work Done. Chapter 22: The Call for Results (Clinton O. Longenecker, Jack L. Simonetti). Chapter 23: Operating Within the Realities of Organizational Life (J. Davidson Frame). Chapter 24: Solving the Problem of Bad Meetings (Patrick Lencioni). Chapter 25: Politically Astute Negotiating (Kathleen Kelley Reardon). Chapter 26: Deal with Your Crises (Patrick J. McKenna, David H. Maister). Part Five: Leading Complex Organizational Processes. Chapter 27: Dealing with Conflict (Marick F. Masters, Robert R. Albright). Chapter 28: Overcoming the Five Dysfunctions of a Team (Patrick Lencioni). Chapter 29: Myths and Realities of Leading Virtual Teams (Deborah L. Duarte, Nancy Tennant Snyder). Chapter 30: Building Companies Where Innovation Is a Way of Life (Robert I. Sutton). Part Six: Sustaining the Great Manager. Chapter 31: Leading from Within (Parker J. Palmer). Chapter 32: Reflective Action (Robert E. Quinn). Chapter 33: From Success to Significance (David Batstone). Chapter 34: If Not Me, Then Who? If Not Now, When? (Bill George). Notes and References. Name Index. Subject Index. On line instructor s guide available at www.wiley.com/college/jbreaders.