This is a practical and accessible guide for those supervising case managers, personal care providers, and interns working in community services and long-term care of older persons. This updated edition expands its focus by offering the latest ideas and proven "practice wisdom" for handling many of the field’s most common problems. Acknowledgments xi Part I: An Overview 1(42) Introduction 1(8) Why a Book on Gerontological Supervision? 1(2) Changes in the Aging Field of Practice 3(2) About the Book 5(4) The Social Work Perspective 9(12) Parallel Process 9(1) The Power of Relationship 10(1) A Holistic Approach 10(1) Dual Emphasis on Person and Environment 11(1) Seeking Strengths 11(1) Promoting Optimum Functioning 12(1) Promoting the Least Restrictive Environment 13(2) Promoting Ethical Conduct 15(1) Treatment with Dignity and Respect 16(2) Developing Cultural Competence 18(1) Setting Appropriate Goals 19(2) Stages of Helping, Learning, and Teaching 21(10) About Dependence 21(2) Responses to Dependency and Loss 23(8) Shock and Disbelief 23(1) Denial 24(2) Bargaining 26(1) Anger and Sadness 27(2) Negotiating the Balance Between Dependence and Independence 29(2) Styles of Learning and Teaching 31(12) Learning Styles 31(5) The Intuitive Learner 32(1) The Intellectual Learner 33(1) The Practical Learner 34(2) Teaching Styles 36(7) Collaborative Discussion 36(3) Didactic Teaching 39(1) Experiential Exercises 40(3) Part II: Supervising Social Workers/Case Managers---Practice Skills 43(30) The Interview 43(10) Tuning in/Anticipatory Empathy 43(2) Engagement 45(2) Active Listening/Observation 47(1) Expressed Empathy 48(1) Exploration of Facts and Feelings 49(2) Contracting 51(2) Assessment, Case Planning, Ongoing Work, and Termination 53(10) Assessment 53(1) Social Supports 54(1) Case Planning 54(2) Separating Fact from Inference 55(1) Long-Term and Short-Term Goals 55(1) Ongoing Work 56(2) Focusing 56(1) Multiple Losses 57(1) Special Issues 58(3) Reminiscence 58(1) Sexuality 58(2) End-of-Life Issues 60(1) Termination: Closing a Case 61(2) Empowerment, Mediation, and Advocacy 63(10) Beyond the One-to-One 63(1) General Assumptions About Dependence 64(1) Systems Interventions: Commonalities and Differences 65(4) ``Not Doing'' Empowerment 66(1) ``Doing With'' Mediation 67(1) ``Doing For'' Advocacy 68(1) Work with Families 69(2) Work with Other Care Providers 71(2) Part III: Supervising Social Workers/Case Managers---Administrative Issues 73(26) The Organizational Context 73(8) Agency Size and Auspices 73(2) The Supervisor As ``Middle Management'' 75(1) Organizational Change 76(1) Recording 77(2) Evaluations 79(2) Staff Development 81(8) Individual Supervision 81(2) Consultation 83(1) Staff Meetings 84(1) Case Conferences 85(1) Continuing Education 85(1) Group Supervision 86(3) Difficult Conversations 89(10) In Supervision 90(3) In Practice 93(6) Part IV: Supervising Interns 99(24) Assignment Selection 99(8) Assignment Selection 99(1) The Supervisor's Challenge 100(2) Balancing Service Needs and Learning Opportunities 102(2) Different Types of Learners and Their Beginnings with Clients 104(3) The Supervisory Conference and Recording Requirements 107(6) The Supervisory Conference 107(2) The Conference Agenda 109(1) Recording 110(3) Group Supervision, Evaluation 113(10) Group Supervision 113(1) Getting Started 113(2) Group Projects 115(1) Evaluation 116(7) Part V: Supervising Direct Care Workers 123(28) Shared Tasks and Issues 123(4) Tasks 124(1) Issues 124(3) Home Care 127(8) Direct Care in the Community 127(1) Supervision of Home Care Workers 128(1) Assessing Strengths and Uncovering Possible Problems 128(1) Responding Not Reacting 129(1) Cultural/Ethnic Differences 130(2) Intimacy Issues 132(1) Individualizing the Client 133(2) Residential Care 135(8) Direct Care in the Nursing Home 135(1) The Institutional Model 135(2) Conflicting Philosophies of Care 137(1) Handling Resident/Family Complaints 137(1) Cultural/Ethnic Difference 138(1) Handling Sexuality and Bodily Functions 139(1) Flexibility Within Job Requirements 140(3) Group Supervision, Training, and Evaluation 143(8) Group Supervision 143(1) Handling Challenging Situations 143(1) Discussing Policy Changes 144(1) Teasing Out Successful Interventions 144(1) Providing Emotional Support for Members 145(1) Training 146(1) Promoting Worker Involvement and Comfort 147(1) Evaluation 147(4) Afterword 151(2) Selected Bibliography 153(6) Index 159