First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits.
Ik heb een vraag over het boek: ‘Great Customer Service on the Telephone - Anderson, Kristin’.
Vul het onderstaande formulier in.
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