This book captures a year's worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors. It gives a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and future technologies.
Ik heb een vraag over het boek: ‘Service Automation: Robots and the Future of Work - Willcocks, Leslie P., Lacity, Mary’.
Vul het onderstaande formulier in.
We zullen zo spoedig mogelijk antwoorden.
