Despite the promise of an enhanced customer experience through new technology, we have witnessed the widespread collapse of consumer trust. This book challenges the preconceptions of the Customer Experience (CX) movement, upturns long-held beliefs in its effectiveness, and offers an alternative approach to customer management.
Ik heb een vraag over het boek:
‘The Customering Method - Spinley, Aarron’.
Vul het onderstaande formulier in.
We zullen zo spoedig mogelijk antwoorden.
