"A contributed volume, this book was written by practitioners who handle both the day-to-day and longer term challenges that Information Technology (IT) departments and their parent businesses face. It is a hands-on, practical application, IT desk reference written in lay terms for business people and IT personnel alike. There are no lofty theories or references to hypotheses. This is a book that will help individuals understand how to assist companies establish standard practices so they may become more effective and efficient. It provides guidance on how a business person and IT can work together to maximize business value. It also addresses the Chief Information Officer managing and running IT as a business so that the IT department may become a full strategic partner in the organization's crucial decisions"- A resource that helps you assist your organization in addressing project risks in a global and interconnected world. It provides guidance on how business people and IT can work together to maximize business value; and, rational solutions for issues such as managing outsourcing relationships and operating IT as a business. Preface.Acknowledgments.Part One: People.Chapter 1: Collaboration and Teamwork (Robert Slepin).Signs, Symptoms, and Root Causes.Modeling the Way.The IT Leadership Team is Critical to Success.Developing Teaming Skills throughout IT.Recruiting for People Skills.Setting Clear Direction.Communicating Effectively.Summary.Chapter 2: Recruiting Best Practices (Walter Bacon).Internal Recruiters.Networking.Partners.Selecting a Partner.Working with Your Partner Effectively.Plan for Flexibility.Envision Your Ideal Team.Interpreting Résumés.Interviewing.Selling You, Your Team, and the Company.Checking Credentials.Summary.Chapter 3: Career Pathing.Retaining and Developing Your Best and Brightest (Art Klein).Introduction: The Challenge of IT Staffing.The Role of the CIO.The Career Pathing Solution Space: Depth, Breath, Clarity, and Flexibility.Finding Your Place in the Solution Space.Conclusion.Chapter 4: Why Provide Professional Development to IT Professionals? (John Moran, PhD).Types of Professional Development.Recommendations for the CIO and Other Executives.Conclusion.Notes.Chapter 5: Skill Building for the IT Professional.Training, Training Plans, Maintaining Skills (Rossella Derickson).Developing the Training Plan.Conclusion.Notes.Chapter 6: Retain Your Talent by Creating a Fun, Engaging Culture (Baron Concors).Show Respect.Reset Expectations.Relate to your People.Remove Hierarchies.Recognize.Relax.Summary.Chapter 7: The CIO Career Guide (Mark Wayman).You're Fired!Help Wanted.Representation from an Executive Placement Firm.The Resume - It's Just a Bookmark.The Interview - No Second Chance for First Impressions.Closing the Deal - Never Fight over Nickels.Career Tips for CIOs.Conclusion.Part Two: Process.Chapter 8: Strategic Alignment (Tim Campos).Framework.Building the Strategically Aligned Organization.Conclusion.Chapter 9: Developing an IT Strategy (Mark Egan).Overview.IT Strategy Methodology.Summary.Chapter 10: Competitive Applications of Technology (Michael Skaff).An Early Pioneer.Differentiation in Education.Music Making.Summary.Chapter 11: A New Paradigm for Managing a Suite of Business Processes Inexpensively (Charles Follett and Jeff Goldberg).What We Should be Doing.Case Management.Conclusion.Chapter 12: Information Technology Portfolio Management (Pamela Vaughan).What is Information Technology Portfolio Management?Understanding What ITPM is Not.ITPM Process.ITPM Best Practices.ITPM Benefits.Conclusion.Chapter 13: A Beginner's Guide to the Software Development Lifecycle (SDLC) (Stuart Robbins).Case Study: Project X.The First Meeting.The Experiment.The First Obstacle.The Second Obstacle.Conclusion.Summary.Notes.Chapter 14: Office of the CIO (Makarand Utpat).Situation.IT Strategy Creation Process.Creation of the Project Proposals by Driving an IT Strategy.Recommendations and the Current Status.Lessons Learned.Conclusion.Notes.Chapter 15: Requirements (Allyn McGillicuddy).Solution Requirement Specification.Requirements Management Risks.Stakeholder Management.Quality Requirements.Emergence of Prototyping for New Requirements.Dynamic Systems Development Methodology.Managing Requirements with the Unified Development Process.Agile Requirements Management.Agile Requirements Management: Iteration "0".Feature-Driven Development.Requirements Management Tools.Requirements Management Systems.Conclusion.Notes.Chapter 16: Project Risk Management (Sam Chughtai).A New Age of Risk Management in a Global Interconnected World.Why Project Risk Management?Key Executive Challenges.Conclusion.Note.Chapter 17: Project Cost Estimation (Subbu Murthy).Concepts.Cost Estimation Tools and Techniques.Cost Estimation Process.Summary.Chapter 18: Managing Project Quality (Liam Durbin).Instituting Project Quality.Conclusion.Note.Chapter 19: Project Reviews (Subbu Murthy).Concepts.Types of Project Reviews.Project Review Process.Summary.Chapter 20: Compliance (Gary Kelly).Regulatory Compliance.Sarbanes-Oxley Act of 2002.Procedural/Policy Compliance.Security.Hackers and Outside-the-Network Attacks.Summary.Chapter 21: Business Intelligence and Trends Changing the Face of BI.What is Business Intelligence?Myths.Predictive Analytics.The Solution Template: Decision Management.Agile Development.User Centric BI (Is Real Time BI - Real?).Visualization Improvements.Visualization Design Methodology.Operationalization of IT.BI in Cloud Computing.Conclusion.Chapter 22: Service Management (Himanshu Shah).Service Management Life Cycle.What is Service Management?Service Delivery Models.Conclusion.Chapter 23: Balancing IT's Workload (David Blumhorst).IT Work Comes in through Many Chaotic Channels.Resource Allocation Myths.Organizing Demand for Work by Scale.Planning IT like a Manufacturing Floor.Different Techniques for Different Size Departments.Keys to Success.Conclusion.Chapter 24: Outsourcing and Offshoring (Jeff Richards).Reasons to Outsource.What to Outsource.A Strategic Framework for Global Sourcing.Using the Strategic Framework for Global Sourcing.The Outsourcing Process.Conclusion.Part Three: Technology.Chapter 25: Information Technology Portfolio Management (Louis Carr, Jr.).Why is IT Portfolio Management Necessary?Implementing IT Portfolio Management.Measuring Effectiveness of an IT Portfolio Management.Conclusion.Chapter 26: Strategic Information Security Management (David Finnis).Information Security Business Alignment.Data Protection.Information Security Management Systems.Summary.Notes.Chapter 27: From Vision to Reality: Implementing Information Security (John M. Millican).The Enterprise Information Security Architecture: Bridging the Conceptual to the Actual.Tools of Information Security.Conclusion.Notes.Chapter 28: Business Continuity Planning (Dave McCandless).Defining the Need for BCP.Process of Continuity Planning.Strategic Value of BCP.What BCP is Not.Emerging Technologies and BCP.Summary.Chapter 29: Overcoming the Stigma Associated with IT.Why Being Involved in Your Web Strategy Matters (Kevin L. Soohoo).Purpose.Keyword Capitalization and Competitive Landscape.Social Media.Conclusion.Note.About the Editor.About the Contributors.Index.