Governments around the world are in a bind. Populations with increasing expectations toward public services require public servants to come up with innovative and digital solutions. But the twin challenges of governmental inertia and dwindling public resources make it hard to implement such solutions widely and fast enough. In Digital Government Excellence: Lessons from Effective Digital Leaders, master digital strategist and former Chief Information Officer of the government of Estonia, Siim Sikkut delivers an eye-opening playbook on how to lead digital transformation efforts at whole-of-government level. The author gives readers a glimpse into a range of experience for starting, restarting, or improving the delivery of digital services by public agencies. The book features interviews with 20 effective digital government leaders from around the world. Each of them has faced daunting challenges in their quest to make public services more responsive to people's needs and modern practices, and each one offers insights into how to respond to common pitfalls and opportunities of governmental digital transformation. You'll find practical tips and step-by-step strategies for digital reform and implementation, including how to begin the task of moving government services to a digital platform. You'll also discover the leadership styles and practices that are most effective for implementing digital strategy at a public level and consider what it takes to be a great digital leader for digital teams and beyond--whether you're in government, the non-profit sector, or at a for-profit firm. A must-read for executives - including Chief Digital/Information/Technology Officers-- and teams deeply involved with digital transformation and technological innovation efforts, Digital Government Excellence is also an essential resource for politicians, senior officials, academics, and consultants who seek to tackle the challenges of modern government with modern approaches.
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