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A Guide to Customer Service Skills for the Service Desk Professional

Knapp, Donna (Knapp Associates, Knapp, Donna (ITSM Academy

Omschrijving

Examines the changing role of the service desk professional. This book describes the business and technology trends that are shaping the direction of the service desk industry and the opportunities available to those pursuing a service desk career.

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Schrijver: Knapp, Donna (Knapp Associates, Knapp, Donna (ITSM Academy
Titel: A Guide to Customer Service Skills for the Service Desk Professional
Uitgever: Cengage Learning, Inc

Jaar: 2014
Taal: Engels
Pagina's: 544
Gewicht: 680 gr

EAN: 9781285063584
Afmetingen: 229 x 185 x 20 mm
Bindwijze: Paperback

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A Guide to Customer Service Skills for the Service Desk Professional

Knapp, Donna (Knapp Associates, Knapp, Donna (ITSM Academy

Omschrijving

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