TURN DIFFICULT CONVERSATIONS INTO PRODUCTIVE OUTCOMES WITH EMOTIONAL INTELLIGENCE How do you tackle tough conversations and manage your team's reactions to change? Modern leadership requires more than just a focus on the bottom line; it demands a level of emotional intelligence to manage people, processes and change effectively. In The Emotional Intelligence Advantage, leading expert Amy Jacobson shares a clear five-step process for empathetic, productive communication. Through real-world case studies, proven tools and actionable strategies, this must-have guide demonstrates how you can address conflict and facilitate change seamlessly. Learn how to: embrace workplace challenges process emotions and shift from defensiveness to solutions recognise your impact on others and build team resilience unify stakeholders and achieve shared goals drive progress and deliver lasting results. A workplace only thrives when its people thrive. The Emotional Intelligence Advantage shows you how to effectively embed emotional intelligence into your workplace, so you can deliver better results for your people and for the bottom line.
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