Applying Service Design Thinking in the Real World
Omschrijving
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.
Ik heb een vraag over het boek: ‘This is Service Design Doing - Stickdorn, Marc, Edgar Hormess, Markus, Lawrence, Adam, Schneider, Jakob’.
Vul het onderstaande formulier in.
We zullen zo spoedig mogelijk antwoorden.
