"Why can't they put down their phones and make eye contact?""Is it true that Gen Z is not much different from the Millennials?""How can we cut our generational turnover?""Why won't the older generations adapt to new technology?"For the first time ever there are five generations working side by side in America's workplaces: Traditionalists (born before 1945)Baby Boomers (born 1946-1964)Gen Xers (born 1965-1980)Millennials (born 1981-1998)Gen Zs (born after 1998)Having five generations in the workplace is revealing surprising generational differences, which popular business speaker and generational expert Haydn Shaw calls "sticking points." These sticking points lead to misunderstanding, irritation, and stereotyping that hurts results and gets teams stuck.There's no need to remain stuck.In Sticking Points, Haydn Shaw uses humor and pointed examples to show you how to apply a five-step process to the twelve sticking points where the five generations tend to come apart. These sticking points revolve around differing attitudes toward work hours, loyalty, social media, respect, and feedback, among others. Sticking Points is a must-read book that will help you understand the generational differences you encounter while teaching all of us how we can learn to speak one another's language and get better results together.