Explores the basic tenets of service excellence, opening to distinguish customer service from service excellence, and explore the driving aspects of strategy and philosophy. This first volume offers some theoretical background, and contains practical examples and a self-assessment diagnostic tool to identify organizational areas of strength.
Ik heb een vraag over het boek:
‘Service Excellence in Organizations, Volume I - Urquhart, Fiona’.
Vul het onderstaande formulier in.
We zullen zo spoedig mogelijk antwoorden.
