HBR Guide to Dealing with Conflict (HBR Guide Series)
Gallo, Amy
Omschrijving
HBR Guide to Dealing with Conflict will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you-and your counterpart-typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions
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