Harvard Business Review, Goleman, Daniel, McKee, Annie, Waytz, Adam
Omschrijving
Empathy is credited as a factor in both improved relationships and even better product development. But while it's easy to say "just put yourself in someone else's shoes," the reality is that understanding the motivations and emotions of others is an elusive capability. less empathetic-and when too much empathy is just too much. Daniel Goleman
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