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Customer Service for Hospitality and Tourism

Hudson, Simon (University of South Carolina), Hudson, Louise (freelance journalist specializing in sport and travel writing)

Omschrijving

A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted – and thrived - during the COVID-19 pandemic.

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Schrijver: Hudson, Simon (University of South Carolina), Hudson, Louise (freelance journalist specializing in sport and travel writing)
Titel: Customer Service for Hospitality and Tourism
Uitgever: Goodfellow Publishers Limited

Jaar: 2022
Taal: Engels
Pagina's: 324
Gewicht: 640 gr

EAN: 9781915097149
Afmetingen: 189 x 246 x 23 mm
Bindwijze: Paperback / softback

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Customer Service for Hospitality and Tourism

Hudson, Simon (University of South Carolina), Hudson, Louise (freelance journalist specializing in sport and travel writing)

Omschrijving

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