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Customer Service for Hospitality and Tourism

Hudson, Simon (University of South Carolina), Hudson, Louise (freelance journalist specializing in sport and travel writing)

Omschrijving

Fully revised and updated with brand new material and cases on issues surrounding sustainability and AI in the context of customer services, plus a brand new chapter on 'Customer service and sustainability’. Explains not only the theory behind the importance of customer service but how to put this theory into practice.

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Schrijver: Hudson, Simon (University of South Carolina), Hudson, Louise (freelance journalist specializing in sport and travel writing)
Titel: Customer Service for Hospitality and Tourism
Uitgever: Goodfellow Publishers Limited

Jaar: 2025
Taal: Engels
Pagina's: 352

EAN: 9781917433105
Bindwijze: Paperback / softback

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Customer Service for Hospitality and Tourism

Hudson, Simon (University of South Carolina), Hudson, Louise (freelance journalist specializing in sport and travel writing)

Omschrijving

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