Linguistic Ethnography of a Multilingual Call Center
London Calling
Omschrijving
This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of “the life of a calling script” from production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions.
Ik heb een vraag over het boek: ‘Linguistic Ethnography of a Multilingual Call Center - Woydack, Johanna’.
Vul het onderstaande formulier in.
We zullen zo spoedig mogelijk antwoorden.
