Considering Use and Design of Speech Recognition Systems
Investigating Users of Complex Socio-Technical Systems
Omschrijving
In this book, Ben Kraal has developed new approaches,
informed by the sociology of Actor-Network Theory,
for investigating users of complex socio-techical
systems. These approaches are illustrated through an
investigation of users of Desktop Speech Recognition
systems. By examining current users of Desktop Speech
Recognition systems and a situation where Speech
Recognition could be used, it is shown how these
approaches are equally applicable to understanding
present use and to speculating about future use.
These twin strengths can be applied to design novel
future technologies, such as speech recognition
systems, that are then more likely to be successfully
adapted for use in the workplace. A further strength
of the approach is that it can reveal which aspects
of a situation are most amenable to research, or
design, intervention. This can support a more rapid
move from field work to analysis by showing where to
target research data collection or where to impose a
design process.
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