Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance
Omschrijving
This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit.
Ik heb een vraag over het boek:
‘Managing Service Productivity - Ali Emrouznejad, Emilyn Cabanda’.
Vul het onderstaande formulier in.
We zullen zo spoedig mogelijk antwoorden.
