Conversational Design is a great resource for designers in public and social organizations looking to enhance co-design and decision-making practices. "Conversational Design" is a vital resource for designers in public and social organizations who navigate the complexities of policy-making and public engagement. This insightful book equips readers with practical tools and case studies that enhance co-design and informed decision-making practices. By fostering participation and encouraging meaningful conversations, it aims to achieve shared goals while ensuring that citizen voices resonate in design processes. With its fresh perspective on transforming civic data into actionable insights, "Conversational Design" empowers practitioners and scholars alike. This book is essential for anyone eager to tackle complex social challenges through informed design, making a substantial impact in their fields. Designers in public organizations face the challenges of managing influential stakeholders, shifting priorities, and the complexities of drafting and implementing policy. Often, they lack the headspace to think deeply about designing for effective public engagement. "Conversational Design" helps designers within public and social organizations improve co-design and informed decision making practices. The book offers practical tools and case studies to stimulate participation and foster better conversations, all aimed at achieving shared goals. It also provides a fresh perspective on consolidating data from civic conversations into actionable insights for policymakers. This critical, often overlooked step ensures that citizen voices have a stronger impact on design and policymaking processes. By presenting a novel understanding of design, this book serves both practitioners and scholars of design, as well as professionals in related fields that use objects and tools to shape social situations. It guides readers in making informed decisions on complex social challenges.