ISO/CEI 20000

introduction

Omschrijving

CONTAINS THE TEXT FOR ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation Languages available: English, German, Spanish,, Dutch, Japanese CONTAINS THE TEXT FOR ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation
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Polter, Selma, Verheijen, Tineke, Selm, Leo van
Titel
ISO/CEI 20000
Uitgever
Van Haren Publishing
Jaar
2010
Taal
Frans
Pagina's
221
Gewicht
528 gr
EAN
9789087535575
Afmetingen
239 x 171 x 16 mm
Bindwijze
Paperback

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